ServiceNow Elite Partner
Reimagine IT service operations through a lens of what’s possible. AHEAD tailors transformative solutions to help lift the burden of daily IT operations management, with a proven approach to compress the time to value by using the right data, workflows, and insights.
AHEAD Recognized in 2025 Gartner Market Guide for ServiceNow Consulting, Implementation and Managed Services
Read ArticleMetrics and Distinctions
01.
AHEAD and ServiceNow by the Numbers
- CSAT Score: 4.71/5
- Clients Served: 600+
- Hours Automated: 400K+
- Cost Savings: $75M+
02.
AHEAD’s ServiceNow Distinctions
- 1 of 5 integrators worldwide to hold Customer Experience and Service Operations Specializations
- Elite Partner, achieved by only 6% of partners globally
- Elite status in Reseller, Service Provider, and Consulting & Implementation
- Global Accelerated Growth Partner of the Year 2022
- Americas Accelerated Growth Partner of the Year 2022
03.
AHEAD’s Earned Expertise Classifications
- Certified Master Architect (CMA)
- Certified Technical Architect (CTA)
- 300+ accreditations across Presales, Sales, and Delivery
- 50+ Certified Application Developers
Why AHEAD for ServiceNow?
Our proprietary Platform 2.0 Assessment uses quantitative and qualitative methods to assess your current environment, identify issues, and provide remediation guidance, including:
- A baseline consultation of the current environment is conducted for ITIL, ITSM, and ESM governance, process, and configuration challenges
- Evaluation of enterprise service management maturity and service delivery pains
- Program objectives that are strategically aligned with desired goals and value objectives
Meeting you on your IT opertions management journey
Core Platform
IT Service Management (ITSM)
Comprehensive tools for streamlining and automating IT services to enhance user experience
- Incident management to restore normal service operation as quickly as possible to minimize the impact on business operations
- Problem management focused on identifying and managing the root cause of incidents to prevent future occurrences
- Change management to ensure IT system changes are prioritized, approved, scheduled, and executed successfully
- Request management to streamline service delivery and improve user satisfaction
DevOps
A framework encompassing cultural principles, collaboration, and automation tools to improve service delivery
- Automated change management engine that maintains appropriate governance in the fraction of the time usually needed
- Push-button audits that use real-time pipeline data to provide instant reporting
- Pipeline visualization that aggregates data from the entire DevOps toolchain for insight into project status and traceability
Configuration Management Database (CMDB)
Combining strategy, management, and governance with deep technical expertise to provide better visibility and control
- CMDB Advisory and Assessment services to enhance data quality, reduce risk, drive down costs, and ensure standards compliance
- Improved data quality and process automation via environment modeling, including assistance with managing Day 2 operations
- Seamless integration with AHEAD Hatch® IT lifecycle management software for a single source of truth for IT assets by location, from procurement through decommissioning
Technology Workflow
IT Operations Management (ITOM)
Improve the impact of IT delivery with better visibility into your IT environment
- Observability to help modernize operations and transform business with digital IT workflows
- Service visibility, a comprehensive view of the IT environment from on-premises to cloud, to predict issues and accelerate remediation
- Cloud management for better overall cloud operations and scaling cloud services and resources
IT Asset Management (ITAM)
Modernize how your team manages your hardware, software, and cloud IT ecosystem
- Financial cost optimization with ServiceNow
- Automated asset lifecycle management with AHEAD Hatch®
- Software audits and entitlements
Strategic Portfolio Management (SPM)
Optimize IT and business operations with a suite of applications designed to align projects and initiatives with strategic goals.
- Portfolio alignment to ensure projects and initiatives are aligned with strategic goals
- Value-oriented decision making based on the impact and value of projects
- Continuous portfolio adaptability to allow for ongoing adjustments to meet changing business needs
SecOps
Streamline security operations by reducing the time and effort required to respond to security incidents and vulnerabilities
- Security incident response from detection to resolution
- Vulnerability response to manage the identification, prioritization, and remediation of vulnerabilities
- Threat intelligence insights into potential threats with proactive threat management
- Configuration compliance according to security policies and standards
Customer Service & HR Service Delivery
Customer Service Management (CSM)
Elevate your customer support and improve customer service operations using enhanced AI innovations in the Now Platform®
- AI-powered virtual assistant improves users experience and agent productivity
- Multi-language dynamic translation support
- Skills Kit to enable custom AI solutions tailored to business needs
HR Service Delivery (HRSD)
Improve productivity and the employee service experience by automating HR interactions and providing a unified platform for all HR services
- AHEAD HRSD workshops cover foundational concepts, project deliverable reviews, and use case planning
- Integration with other systems to optimize employee information management plus ongoing support for continuous improvement
- Customizations using built-in tools to adjust fields, lists, and buttons
Enterprises turn to AHEAD to maximize the value from ServiceNow CMDB, ITIL, ITSM, ITOM, ITAM, and other high-value modules.
AHEAD partnered with ServiceNow to design and implement new ITSM and ITOM capabilities, each with aggressive time-to-value schedules. Change Healthcare is now able to identify and remediate performance issues faster, improving uptime and customer productivity.
Client Stories
Let’s Discuss Your Transformation Journey
Schedule a 30 minute intro meeting so we can understand your goals.
We’ll talk about:
- Your progress toward digital transformation
- Custom solutions to drive business impact
- Where AI fits into your IT strategy
- What success – and excellence – looks like
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